Refund Policy

Free trial: cancel anytime, no charge

Every new PickleOps subscription starts with a 30-day free trial. Your card is saved when the trial starts, but nothing is charged for the first 30 days. Cancel any time during the trial from your organization’s settings page and you will never be charged: no proration, no penalty, full stop.

After the trial converts to a paid subscription

If you don’t cancel before the trial ends, billing starts automatically at the tier and billing term (monthly or annual) you selected when the trial began. Once you’re on a paid subscription:

• Cancelling stops the next renewal charge; it does not refund or unwind the period you’ve already paid for.
• Monthly subscribers keep full access through the end of the paid month.
• Annual subscribers keep full access through the end of the paid year.

We don’t offer prorated refunds for early cancellation, and access isn’t cut off early either: you keep what you already paid for either way.

Billing errors

If you believe you were charged in error (a duplicate charge, or a charge after you cancelled), email support@pickle-ops.com and we’ll investigate and correct it.

How payments and refunds are processed

Paddle.com Market Ltd (or its applicable local affiliate) is our payment processor and merchant of record. Paddle handles the actual charge, and any approved refund is issued back through Paddle to your original payment method. See Paddle’s own buyer terms for how they process payments and refunds on our behalf.

Contact

Questions about a charge or this policy? Email support@pickle-ops.com.